Support

All our currently available honey offerings are available in our Honey Collection, and our caramels are all available in our Caramel Collection. 

However, if you aren't finding the combination of items that you're looking for or just have questions about our products, feel free to send us an email with what you are interested in ordering and we'll do our best to help!

While we haven't been able to figure out exactly causes this issue to pop up, we recommend doing the following in order to fix the issue:

• Navigate directly to our Honey Collection, our Caramel Collection, or our home page.
• Add the items that you would like to your cart.
• At any time, feel free to adjust the items in your cart by clicking the "Cart" button at the top right of the screen and using the quantity adjust buttons (-/+), or the "Remove" button to remove all of an item from your cart until you have what you'd like.
• Once you've gotten what you want in your cart, use the "Check Out" button at the bottom of the cart to go to checkout, enter your information, and pay for your order.

Some codes have eligibility requirements. For example, some codes can only be used for a minimum order value. Also, coupon codes are case sensitive.

Send us an email and provide us the details of the code and the order you are trying to place, and we will see what we can do to help.

If you want to make changes to an existing order, send us an email and let us know!

Just let us know which item(s) you'd like to remove, and/or which item(s) you'd like to add and we'll see if we can make it work for you!

If you want to cancel your order, you can do so as long as your order has not yet shipped. Please send us an email and let us know!

If you have any feedback or anything that you would like us to know, please pass it on as we're happy to learn and grow!

We're so sorry for the mix-up!

Please send us an email with photos of the items you received, and tell us which items you are missing and we'll be happy to make this right for you!

We can either refund you for the cost of the items that you didn't get, or we can send replacements to you as soon as possible!

We're so sorry for the mess and inconvenience!

We can absolutely assist you with this, but we do ask for a few things. Please send us the following photos:

• One or more pictures of the damaged items themselves, preferably still in the package
• A picture clearly showing the carrier's shipping label on the exterior of the package
• One or more pictures showing the outside of the package and if there is any visible damage

We can either process a refund for the amount of the damaged item, or we can send out a replacement to you as soon as possible.

Please send us an email letting us know what we can do for you and we'll be happy to help!

If you're not satisfied with your order and want to refund or exchange some or all of the items, please send us an email to let us know!

Just tell us which item(s) you were not satisfied with and any feedback you may have. If you would prefer an exchange rather than a refund, let us know which items you're interested in (of similar or lesser value to the original items in the order) and we'll help you out!

Please send us an email with the correct shipping address. We will update the shipping address in our system and then send you an updated confirmation.

Once an order has been successfully placed, it is not possible for us to change the billing address.

However, if you need to change the billing address for taxation reasons or any other reason, please send us an email letting us know that you need to cancel your order so that you can re-order with the correct billing address.

We generally ship out orders within 5-7 business days of you placing your order, and we'll send a tracking link to your email when we've done so.

From the time of ordering, we estimate a delivery time frame of 10-18 business days until your order arrives to you.

You can use the provided tracking link to get real-time updates on your package, and it will be the same information that we and the carrier are able to see!

If you have any more questions or cannot find your tracking information, email us and we'll do our best to help!